An efficient system for the maintenance and repair of machines and installations
Benefits at a glance:
Fewer machine shutdowns
Immediate information in case of machine and system faults
Demand-oriented efficient delegation
According to the qualifications and availability of the staff
Quicker finding of solutions
Multilingual knowledge database can be built into the system
Main functions of Ticket Management
- Ticket Mapping Management (for example, tickets can be automatically assigned to a user with specific qualifications)
- Qualification Management & Assignment (management of user qualifications)
- Display and edit ticket details (title, status, error code, severity, updated timestamp, event count, device name, description, note)
- Display, accept, receive, return, close or delegate tickets (based on user group and permissions)
- Status information about the devices (operational status, unresolved and scheduled tickets)